Customer Service & Retention Training

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Winning the Sale is only half the battle – the other half is keeping the customer and more importantly delivering on the customer’s expectation and developing long term sustainable and profitable relationships.

The following is a flavour of some of the topics we cover, aimed at improving your company’s level of customer service and retention:

  • Defining the Customer in the broader context
  • Understanding the Customer, his Needs & Expectations
  • Creating a Customer Focused Organisation
  • Improving Customer Retention Rates
  • Developing effective Customer Retention Programmes
  • Understanding why we loose Customers
  • Optimising Customer Lifecycle
  • Increasing the Lifetime Value of the Customer
  • Defining Great Customer Service
  • Developing a Customer Service Vision for the Organisation
  • Service Recovery – when things go wrong
  • Handling Difficult Customers
  • Handling Complaints

Delivery can be in-house and tailored to the needs of your organisation.

To find out more, contact us for an informal chat or call 01388- 420411

For sample course outline:

“Amazing Customer service”